Refund & Return Policy
At Frocia, we want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns
- You may return items within 7 days of delivery
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging should be intact
How to Return
- Contact us via WhatsApp or email within 7 days of receiving your order
- Provide your order number and reason for return
- We'll guide you through the return process
Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item
- Refund will be issued to your original payment method
- Shipping charges are non-refundable
Exchanges
- We're happy to exchange items for a different size or color (subject to availability)
- Contact us to arrange an exchange
Non-Returnable Items
- Sale or discounted items (unless defective)
- Items damaged due to misuse
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund.
Questions? Contact us via WhatsApp for any return-related queries.